Warranty Policy

Egypt Power Limited (EPL)

1. Warranty Coverage

EPL warrants that products, equipment, and systems shall be free from manufacturing defects during the applicable warranty period, subject to the terms in this document.

EPL’s obligation is limited to the repair or replacement of components proven to have a manufacturing defect following technical inspection by EPL or its authorized representative.

2. Conditions of Warranty Validity

This warranty remains valid only if:

The product or system is used per operating and maintenance instructions.
Recommended technical specifications are followed.
Installation and maintenance are carried out by EPL or an authorized service provider.
Full payment for the product or project has been made.
Proof of purchase and installation is provided when requesting warranty service.

3. Warranty Exclusions

This warranty does not cover failure or damage resulting from:

Misuse, negligence, or improper storage.
Accidents, vandalism, or unauthorized modifications.
Installation or repair by parties not authorized by EPL.
Operation outside approved operating limits or specifications.
Floods, fire, lightning, earthquakes, storms, or any force majeure event.
Normal wear and tear or consumable parts consumption.

4. Automatic Warranty Cancellation

This warranty is automatically void if any unauthorized party:

Modifies the system or any part thereof.
Breaks seals or removes identification or warranty labels.
Tampers with components or operating software.
Performs unauthorized repairs, modifications, or replacements.

5. Consumable Components

The warranty does not cover consumables, including but not limited to:

Filters, cartridges, filtration media, and membranes.
Sacrificial anodes, gaskets, oils, and lubricants.
Any similar consumable parts.

6. Water Quality and Water Source

EPL shall not be responsible for any change or deterioration in water quality if the water source is changed after design or installation, or if actual water quality differs from the analysis report or specifications relied upon by EPL

7. Electrical Protection

The warranty does not cover damage from:

Overvoltage, undervoltage, or power fluctuations.
Lightning or weak/absent grounding/earthing.
Failure to install or maintain required protection devices (SPD, AVS, voltage stabilizers, or any protection recommended by EPL).

8. Fault Reporting and Response

The customer must notify EPL, within seven (7) days of discovering any defect.
The customer must provide all required information, documents, photos, or videos for case evaluation.
EPL shall provide an initial response within forty-eight (48) working hours from receipt of the claim.
The timeframe for repair or replacement depends on the nature of the fault, parts availability, location, and other operational circumstances.

9. Warranty Documentation and Product Receipt

9.1. Validity of Warranty Documents and Invoices

No invoice or warranty certificate issued by EPL shall be considered valid or enforceable unless it bears the official stamp of Egypt Power Limited. EPL reserves the right to reject any warranty claim based on documents that are unstamped, altered, or not original.

9.2. Receipt of Products for Inspection

No product returned to EPL for inspection, maintenance, or warranty assessment shall be considered received by EPL unless an official receipt notice has been issued or the relevant document has been stamped with the official “RECEIVED” stamp of Egypt Power Limited. Any product delivered without obtaining such stamp or receipt notice shall be the sole responsibility of the customer, and any claim of delivery shall not be recognised. EPL shall not be liable for any loss or damage to a product that has not been officially received.

10. Removal, Transportation, and Reinstallation Costs

This warranty covers only the repair or replacement of the defective part. It does not cover:
- Dismantling, lifting, or lowering costs.
- Transportation or shipping costs.
- Reinstallation costs.
- Civil, plumbing, or electrical works.
- Labor costs.
Unless otherwise approved in writing by EPL.

11. Limitation of Liability

The sole remedy is repair or replacement of the defective part at EPL’s discretion following technical inspection.

12. Exclusion of Indirect Damages

To the extent permitted by law, EPL shall not be liable for: loss of profits, production, crops, or business; operational downtime; loss of revenue or any incidental, consequential, or indirect damages.

13. Performance and Productivity

EPL shall not be responsible for any reduction or variation in expected performance where actual site conditions, water quality, borehole characteristics, weather, electrical supply, or operating practices differ from information relied upon during design.

14. Design and Performance Tolerances

All capacities, flow rates, production rates, and performance figures are nominal or estimated and may vary under actual conditions. Minor or reasonable variations shall not be considered a defect, failure, or breach of warranty.

15. Order of Precedence

In the event of any conflict between documents, the order of precedence shall be:
1. The approved project technical report issued or accepted by EPL.
2. The approved quotation or contract.
3. This warranty policy.
4. Catalogues and technical brochures.
The higher-ranking document shall be the final binding reference.